Terms
Before You Purchase:
For guidance on selecting the appropriate product for your needs, please contact our expert team via Freephone at (telephone number). We encourage you to do this before making your purchase to ensure the product meets your specific requirements.
Cancelling Your Order:
You have the right to cancel your order within 14 days of receiving your goods, without needing to provide a reason. To initiate a return, please download and complete our Customer Returns Form from our website. This form must accompany any items you wish to return. We cannot accept returns without this completed form.
Returns:
After notifying us of your intent to return the goods within the 14-day cancellation window, you are granted an additional 14 days to send the items back to us. Once we receive the returned items, your refund, which will cover the full cost of the items excluding delivery charges, will be processed within 14 days. Please be aware, the expense of returning the items may fall to you unless the item was sent to you by mistake or is found to be damaged or faulty. In cases where the product is defective, we will reimburse the cost of sending it back to us, but only after confirming the fault.
Faulty Products
If you believe there is a fault with your product, please contact us at (telephone number) for immediate assistance and potential troubleshooting. Should the product require further inspection, return the product to us, and we will thoroughly test it. If a manufacturer’s fault is identified, we will replace the item and refund your return shipping costs.
Delivery or Packaging Issues
Should you encounter any problems with the delivery or packaging of your goods, contact us at (email address) with detailed images of the issue before returning any goods. This will allow us to address the situation effectively.
Guarantee
Our batteries are guaranteed against failures due to faulty materials or workmanship. In the event of such a failure, with valid proof of purchase will exchange the battery free of charge. This guarantee is a testament to our commitment to quality and customer satisfaction.
Important Exclusions
Please note, this guarantee does not cover batteries used in specific high-demand applications such as taxis, PSVs, ambulances, police cars, fire engines, and certain non-automotive uses, among others. Nonetheless, batteries in these applications still benefit from a full one-year guarantee against material and workmanship faults, affirming our dedication to quality across all uses. This guarantee is exclusive to the original purchaser and is not transferable.
Exclusions for Failures
Failures resulting from wear and tear, misuse, negligence, or improper maintenance such as overcharging, deep cycling, sulphating, or undercharging are not covered. Similarly, failures caused by using any fluid other than distilled or deionised water, or from actions not recommended for our batteries, are excluded. The use of a battery in a vehicle or device for which it is not recommended, or one that has been installed incorrectly, also falls outside our guarantee.
Start of Guarantee Period
The guarantee period begins from the date of purchase of the original battery, ensuring fairness and clarity in our warranty support.
Your Statutory Rights
It’s important to us that you know this guarantee does not affect your statutory rights as a consumer. Our aim is to enhance your rights with our additional guarantees, not to replace them.
Terms and Conditions
This guarantee and all returns are subject to the Terms and Conditions of Sale of DEMCO DIRECT, available for review on our website. This ensures transparency and mutual understanding in all transactions.
We are dedicated to ensuring your shopping experience with us is straightforward, secure, and satisfactory, reflecting our commitment to excellence.
Next Day Delivery option available to the majority of mainland UK addresses for orders placed before 3 pm, subject to stock availability and shipping restrictions.